General FAQ

 

How do I purchase the California Building Performance Guidelines for Residential Construction and Homeowner Maintenance Guide?

Homeowners Education Association no longer distributes the California Building Performance Guidelines. The Home Book was created to replace the California Building Performance Guidelines.  It is essentially the same book but has been updated to reflect new code and regulation changes and is national in scope. The Home Book supports SB 800, the Right to Repair Law. Just like the California Building Performance Guidelines, The Home Book clearly states the performance guideline and what the homeowner and homebuilder are responsible for repairing or maintaining. The Home Book can still be used in California.

 

Where do I enter a promocode?

During checkout, under "Step 6: Total" enter your promocode in the box that says, "Enter your Coupon code", then click "Save". The page will refresh and the promocode will then be deducted from your order.  Note: Promocodes are case sensitive.

 

The Home Book can still be used in California. Can I pick up my book order to avoid shipping fees?

Yes, our office is located in Walnut Creek, CA. If you'd like to pick up an order, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (855) 380-2340 to place your order and the pick up can be arranged.

 

Are there recordable versions of your publications available for purchase?

Yes, Homeowners Education Association does offer recordable versions. Upon receiving the order, your recordable version will be delivered via email or CD ROM within 1-3 business days. Due to recording requirements varying by county, the cities you intend to record the document in is needed. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (855) 380-2340 to discuss pricing and specifics.

 

What is the returns and exchanges policy?

Returns and exchanges must be made within 15 days of receipt. A 20% stocking fee is applied to all items returned or exchanged and the return postage is paid by the customer. Once we receive the books undamaged, we will issue a refund via the original method of payment. We cannot accept any items that are damaged in any form.

 

Does Homeowners Education Association offer overnight shipping?

Yes, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call (855) 380-2340 to place your order.

 

When will my order be delivered?

If your order is placed before 2:00 pm Monday through Friday, your order will be shipped that same day. If your order is for 3 books or less, it will be shipped via USPS and will be delivered within 2 to 8 business days. If your order is for 4+ books, it will be shipped via UPS Ground and will be delivered within 1 to 5 business days. UPS shipments to Northern California are normally delivered in 1 business day and shipments to Southern California are normally delivered in 2 business days.

 

Will I receive tracking information for my order?

If your order is for 3 books or less, it will be shipped via USPS and tracking information will not be available. If your order is for 4+ books, it will be shipped via UPS Ground and UPS tracking information will be emailed to you once your order ships.

 

How do I register and create an account so my shipping information is saved?

During checkout, under "Step 3: Address Option" click "Add/Edit Billing Address". Enter your billing information, then at the bottom right corner, click "Register & Checkout". Your account is now created! Next time you're checking out, input your username and password below "Returning Customer" and your information will be automatically added to your order.

 

If you experience any technical difficulties with the site, please contact (855) 380-2340 for assistance.